Yarra Disability Services

Our Logo for 'Yarra Disability Services' which helps identify our brand.

Frequently Asked Questions

We are currently able to offer disability support services in some suburbs within the southeastern region of Melbourne, Victoria (as shown here). If you have any questions regarding whether your location falls within this radius, please feel free to get in touch and we’ll be glad to assist you further.

Yes, absolutely! We believe in building strong connections with both the individuals we support and their families. We are more than happy to arrange meet and greet sessions to get to know you and understand your unique needs and preferences better.

When a support shift has been completed, you will be issued with an invoice. If you are self-managed, we will send the invoice to you directly; if you are plan-managed, we will send the invoice to your plan manager for payment. We currently accept either NDIS funding or private payments for support.

Our pricing is inline with the NDIS requirements. This is to ensure we are able to pay our experienced staff, whilst offering you as much value as possible.

Yes, we are committed to providing support around the clock, 24 hours a day, 7 days a week. We are here to assist and ensure that you receive the care and support you need whenever it is required.

We value your feedback and take concerns seriously. To file a complaint or provide feedback, please visit our dedicated complaints, concerns and feedback page. Your input is crucial in helping us enhance our services and address any issues promptly. We appreciate your openness in sharing your thoughts, and we are committed to continuously improving the quality of our support.

We understand the importance of timely support, and we strive to make our services available as quickly as possible. Typically, after providing your details, you can expect to start receiving support from 7-14 days. If you have any specific concerns or urgent requirements, please let us know, and we’ll do our best to accommodate your needs.